Privacy Policy

Who we are

Welcome to (“Service” or “Site” or “Website”), which is owned and operated by Maces Tech Private Limited, a Private Limited Company incorporated under the under the Companies Act, 2013 and having its Corporate office at Plot 2/1E, Lohiya Nagar, Kholeshwar, Akola, Maharashtra 444001 India (Hereinafter referred to as “Proptor, “Proptor App”, “we”, or “us).

What we do at Maces Tech

Maces Tech (via its product “Proptor” or “Proptor App”) is in the business of supplying the real estate and other sectors with professional grade software and services for simplifying operations, maintenance and asset management functions. Proptor CMMS runs as a software-as-a-service that securely protects your important information

The Maces Tech Privacy Policy

Maces Tech has created this Privacy Policy in order to set out how we collect, use, and disclose personal information through our website and in the course of providing our CMMS softwareas-a-service (SaaS) application and mobile app. This Privacy Policy covers the collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual. Personal Information may be collected about visitors to our Website, as well as our customers, their end users, and other users who use our mobile App, Platform or services. This Privacy Policy covers the activities of Maces Tech only. This Privacy Policy does not apply to the practices of legal entities that we do not own or control, including our customers who may use the service to collect the Personal information of their employees. If you submit any Personal Information to Maces Tech or the CMMS Application Website, Mobile App or Services, you are responsible for ensuring that you have obtained the necessary authorizations and consents from the relevant individuals in order to make such Personal Information available to us for use in accordance with this Privacy Policy. We take the privacy of our customers seriously. We provide transparency on what customer personal data we collect, for which purposes we use it, how we handle it, etc. This Privacy Policy is a good resource for anyone that may have privacy related questions for Proptor or Maces Tech Private Limited. In addition, in certain circumstances, customers may require us to sign a contract covering data protection and privacy. You can reach out to us at [email protected]

Data Processing: Definition

The definition of data processing includes collection, use, protection, retention, disclosure and disposal of personal data. Our company has an obligation to ensure all internal and external data processing complies with privacy laws. Under privacy laws this data processing is interpreted broadly to mean anything and everything that can be done with data concerning individuals. As technology and business purposes for data processing continue to evolve, we will provide you updates on those activities.

Payment Information

When customers purchase our services, a valid credit card number, type, expiration date, name and billing address are / maybe collected, stored, used and processed by our third-party payment processing company, and not by Maces Tech. Accordingly, the collection, storage, use and processing of your Payment Information is governed by the third-party payment processing company’s applicable terms of service. For more details, send an email to [email protected].

Information Security

Maces Tech is committed to protecting the security of your information and we train our employees to keep clients' Personal Information private and confidential. Information is retained in controlled facilities and protected from unauthorized access. Personal information is kept only as long as is reasonably required to provide the services to you in accordance with applicable law.


Your personal information will not be sold, leased or provided to third parties for marketing purposes without your explicit consent. When we hire other companies to provide services on our behalf, we only provide them with the personal information they need to provide the service (if any). They are required to keep the information confidential and may not use it for any other purpose.

Maces Tech Data Gathering

Like all web servers, the system that runs our website collects data about which IP Address accessed which pages. This information cannot be personally linked to you, and it is used only for product support and security logging. We use web analytics tracking on the site and this information is not linked to you. Web analytics data is collected to aggregate traffic patterns on the site and allows us to improve the design and the content selection on the site.

Data Gathering for Marketing

Our marketing team uses a system that helps us automate email messaging and marketing. When you submit an email address or other information into a form on the site, your browsing and actions on the site become linked to this information. This helps us send you more relevant information to match your interests. The Maces Tech CMMS and Mobile App use cookies to show you our ads on other sites (including Google). This marketing technique is called “Remarketing”, and it lets us show you special offers based on your past browsing behavior on this site. You can stop this kind of advertising, from us and from others, by going to the following site:

Use of Personal Information

In addition to the purposes identified above, in order to provide the Services and value derived from using the Website, App or Platform, we need to collect and process information about you. Maces Tech may use Personal Information to:

  • Provide, operate, maintain and improve the Platform, Website, App and Services;
  • Send technical notices, updates, security alerts and support and administrative messages.
  • Respond to comments, questions, and requests and provide customer service and support;
  • Communicate with customers about services, features, surveys, newsletters, offers, promotions, and provide other news or information about us and our select partners;
  • Investigate and prevent unauthorized transactions, access to our Services, and other illegal activities;
  • Investigate and prevent unauthorized transactions, access to our Services, and other illegal activities;
  • Monitor and analyze trends, usage, and activities in connection with the Services and for marketing or advertising purposes;
  • Enable you to communicate, collaborate, and share files with users you designate; and
  • For other purposes which we will notify you about and seek your consent.

CMMS and Cookies

When you visit the Proptor Website, App or Platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

Cookies are small data files that are stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your email address or identity.

We may use “persistent cookies” for customer registration ID and login password for future logins to our service.

We may use “session cookies” to enable certain features of our service, to better understand how you interact with our Services and to monitor aggregate usage and web traffic routing on our Website, App and Platform.

Data Residency and the Transfer of Personal Information

Maces Tech processes and stores its data, including Personal Information, on servers located in India.

By submitting Personal Information or otherwise using the Services, you agree to this transfer, storing or processing of your Personal Information in the jurisdictions in which our SubProcessors are located. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in such jurisdictions under lawful access or court order.

European Users : If you choose to use the Services from the EU, the UK, Switzerland, or other regions of the world with laws governing data collection and use that may differ from Indian law, please note that you are transferring your Personal Information outside of those regions to India for storage and processing. By providing any information, including Personal Information, on or to the Services, you consent to such transfer, storage, and processing. As described in this Policy, we may share Personal Information with third parties and may be required to disclose information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

The legal grounds for our processing your Personal Information for the purposes in this Policy are as follows :

You provided your consent by agreeing to this Policy, which you may withdraw at any time by emailing us at the email address: [email protected].

  • It is necessary for our contractual relationship
  • The processing is necessary for us to comply with our legal or regulatory obligations
  • The processing is in our legitimate interest as a provider of the Services (for example, to protect the security and integrity of our systems and to provide you with customer service and the core functionality of the Services)

Other International Transfers : If you are located outside India and you choose to provide Personal Information to us, we may transfer your Personal Information to India and process it there (or any other country where we operate or may have co-locations). When you provide Personal Information, it may be sent to servers located in India and other countries around the world. If you reside or are located within the EU, the UK, the U.S or Switzerland and such transfers occur, we take appropriate steps in an effort to provide the same level of protection for the processing carried out in any such countries as you would have within the EU, the UK, the U.S or Switzerland to the extent feasible under applicable law.

Third Parties and Your Personal Information

We may, from time to time, employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. The third parties we currently engage include third party companies and individuals employed by us to facilitate our services, including the provision of reports, payment processing and customer relationship management tools.

If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain consent as required under applicable privacy laws.

We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with our rights or property, other users, or anyone else that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

Maces Tech reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:

  • Satisfy any applicable law, regulation, legal process or governmental request; enforce our contracts (including our Terms of Use), as well as the investigation of potential violations of such contracts; and detect, prevent, or otherwise address fraud, security or technical issues.
  • We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

Access Correction and Accuracy Rights to Personal Information

You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.

We will make reasonable efforts to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.

Changes to our Privacy Policy

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website, App, Platform or Services after such changes have been first posted.

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