Experience the most user-friendly and cost-saving solution to manage tickets. Stop wasting time on legacy help-desk software, Proptor is more efficient and fun to use, helping you assign, track and resolve important issues with ease.
Proptor easily organizes all your tickets and work-orders - making what’s next a no brainer for your teams. What’s more - Proptor even allows your customers and tenants to register complaints - all without needing to download any app. Make under reporting a thing of the past.
Get 100% visibility on all raised tickets and get detailed reports.
Reach the right people to resolve the issues quickly. All internal and external (customer) complaints tracked in one place.
5 level escalation for complaints not resolved on time.
With our powerful Inspections module, you can now create tickets from your checklists, ensuring corrective action is initiated by proper teams.
Prioritize tickets and search for them by priority, code, asset, location, assigned user, project, completion date, or other identifying details.
Unify all departments to solve bigger issues more efficiently than ever before by communicating in real-time, tracking progress, and following up on issues.
See everything your team needs to get to work, and add photos, comments, and attachments to any task.
Easily tag tickets according to categories your teams are comfortable working with.
Make under-reporting a thing of the past. Easily allow even your customers to raise tickets by pasting QR code posters or stickers.
If an incident is taking too long to resolve, our 5-level escalation system is there to make sure that no matter which team is working on the incident next, they'll be up to speed from day one.
Never miss an update with push notifications on iOS and Android devices. Escalations are reported even via emails.